Política de envío

At Wing & Wood Co., we’re committed to getting your order to you safely while keeping our environmental impact as low as possible. Every purchase supports our mission of transforming reclaimed materials into wildlife habitats and helping protect the natural world.

Order Processing

Orders are processed after payment has been successfully received.

Please allow [1–3 business days] for your order to be processed and prepared for shipment. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, order size, and selected shipping method.

Any available free-shipping promotions will be clearly displayed on our website or at checkout.

Estimated Delivery Times

Estimated delivery times begin once your order has been shipped and are provided as a guideline rather than a guarantee.

  • Canada: [3-15 business days]
  • United States: [3-15 business days]
  • International: [3-30 business days]

Delivery times may vary due to weather, holidays, carrier delays, customs processing, or other circumstances outside of Wing & Wood Co.’s control.

Tracking Your Order

When tracking is available, you will receive tracking information by email once your order has been shipped.

Please allow 24–48 hours for tracking information to update after your shipping confirmation has been sent.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to have the order reshipped.

If you notice an error in your shipping information after placing your order, please contact us as soon as possible at support@wingandwoodco.com. We will do our best to make corrections before the order ships, but we cannot guarantee that changes can be made once an order has entered processing.

Lost, Stolen, or Damaged Packages

Wing & Wood Co. is not responsible for packages that are lost, stolen, or marked as delivered by the shipping carrier.

If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact the shipping carrier using your tracking information. You may also contact us at support@wingandwoodco.com, and we will do our best to assist you.

If your package arrives damaged, please take photographs of the packaging and the damaged item and contact us as soon as possible.

International Orders

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country.

These charges are not included in the product price or shipping charge unless otherwise stated at checkout.

Wing & Wood Co. is not responsible for delays caused by customs or government agencies.

Shipping Restrictions

Some products or destinations may have shipping restrictions. If an item cannot be shipped to your selected destination, this will be communicated during the checkout process whenever possible.

Delivery Delays

While we work hard to ensure orders are shipped promptly, Wing & Wood Co. cannot guarantee delivery dates.

Delays may occur due to:

  • Severe weather
  • Holidays and peak shipping periods
  • Carrier disruptions
  • Customs processing
  • Incorrect address information
  • Events beyond our reasonable control

We appreciate your patience if your order takes longer than expected.

Questions About Your Order?

If you have questions about your order or shipping, please contact us:

Wing & Wood Co.
Email: support@wingandwoodco.com
Website: wingandwoodco.com

Thank you for supporting Wing & Wood Co. and our mission to give back to the forests and wildlife that inspire everything we do.